We ship orders within 1–3 business days of order confirmation.

Delivery time varies depending on the city and country, and orders within Saudi Arabia usually arrive within 2–5 business days.

And the rest of the world within 3-9 working days.

Shipping is available to all cities in Saudi Arabia, the Gulf countries and the world.

Free delivery on orders over 399 in Saudi Arabia

Please ensure that the shipping details are written accurately, as we are not responsible for delays caused by an incorrect address or failure to respond to the shipping company.

If the shipment is refused, the shipping, return, and electronic payment fees will be deducted from the amount (2% for Mada/Visa/MasterCard/Apple Pay/Google Pay, 7% for Tamara or Tabby).

International shipping and customs duties

• International orders are subject to the customs regulations of the destination country. The customer is responsible for paying all customs duties, taxes, import fees, and any additional charges imposed by the relevant authorities or shipping companies in the destination country. These charges are not included in the order value unless explicitly stated otherwise.
• The store is not responsible for delays caused by customs procedures or non-payment of applicable fees by the customer. If the customer refuses to pay customs fees or accept the shipment, the customer will bear all applicable costs, including storage, return shipping, or any other fees charged by the shipping company, in accordance with applicable regulations and terms.
• Shipments may not be returned to the store without prior coordination and store approval. If additional costs incurred due to refusal of delivery or non-payment by the customer, the store will not be responsible for these costs, to the extent permitted by applicable regulations.

By completing the international order, the customer acknowledges having read and agreed to this policy and its terms.